Returns & Exchanges

At ZAID ATTAR WALE, we take pride in our artisanal fragrances and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange process for all unopened and unused products within 7 days of delivery.

Return Process

• 1.
  Initiate the Request

  Contact our customer support team via email or WhatsApp with your order ID and photos of the product to begin the return process.

• 2.
  Secure Packaging

  Place the unused attar or perfume bottle back in its original packaging, ensuring it is tightly sealed to prevent leakage during transit.

• 3.
  Pickup and Inspection

  Our courier partner will collect the package from your address, and our quality team will inspect the item to ensure the seal is intact.

• 4.
  Refund or Exchange

  Once approved, we will process your full refund to the original payment method or dispatch your requested exchange fragrance within 48 hours.